Comments on: More From Good Ol Plimus

By: Rachael Towne

Rachael Towne — Tue, 13 Jul 2010 20:53:38 +0000

I’m experiencing this bad customer support right now. About a week ago I logged into my affiliate account and saw that there was a sale…but no commission. I sent a support ticket in. I simply wanted to know what this meant and if there was some sort of error. 3 days later I got a response back that asked me to give my account name and the order # in question.

My account name was included in the first email and a quick look at my account would have shown what order I was referring to…it was like a robot actually answered my email!

So I replied with the requested information along with a screen-shot of exactly what I was referring to…this included the order#, vendor name, customer, name, product name, etc.

Now 2 days after sending that I get an email asking my for the vendor name and product name in question! WTF?

I was more than annoyed. I wrote back and said I REFUSE to give you more information. You have every bit of detail you could possibly need. now you just need to do your effing job and look at my effing account.

Breathe. If I wasn’t so gung-ho about promoting this certain product I would stop my affiliation with them ASAP.

By: Menno

Menno — Thu, 08 Apr 2010 12:53:50 +0000

I moved away from them for the exact same reason. They just push your question around and when they do eventual get back to they didnt resolve the situation. Once I can understand but it happends everytime you contact them.

By: Udi

Udi — Tue, 29 Sep 2009 14:06:36 +0000

Yeah, it’s also not wise to irritate someone with a widely read blog who’s also active on Twitter. Just the bad rep alone is not worth whatever they’re paying you. And if this is how you act when you’re irritated, what would you do if they *really* angered you?

I had a similar issue with a vendor (wrote about it in my blog) which eventually revolved.. somewhat satisfactorily. However, if it didn’t, you can be certain that I’d be discussing their misdeeds in my blog and every related forum. And there’s Twitter too, of course. Certainly not worth the bad PR, I would think.

By: Rebecca

Rebecca — Fri, 25 Sep 2009 01:04:00 +0000

I’ll be staying right away from them, I signed up some time ago but had not promoted anything yet – and won’t be now!

By: Stelios Eleftheriou

Stelios Eleftheriou — Thu, 24 Sep 2009 18:13:45 +0000

I’ve read your other post on Plimus as well and all I can say is “unbelievable”!

Even if they were a one-man-operation they shouldn’t have such a horrible customer service… and ridiculous procedures in place.