I hope you read my thoughts on Plimus from last time but since they are still at it… I thought I’d share my most recent encounter with their terrible support.
So this month, after sending payments to my paypal account for 3 months in a row (albeit the wrong amounts), they suddenly decide that my paypal address is something different, and send it to the wrong place.
Anyway, it means I didn’t receive payment this month so I have to email them.
Let me just show you the screenshots and you can deduce for yourself what’s up…
So 6 days ago I contact them to tell them about the error…
2 days after that… they reply…
In other words… a reply that doesn’t help at all.
Then another FOUR DAYS after that, 6 days in total now since I emailed them…
ANOTHER push to another department… after 6 days they can’t even decide who needs to handle this stupid thing…
Another reminder… if you can avoid it… DON’T USE PLIMUS!
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I’ve read your other post on Plimus as well and all I can say is “unbelievable”!
Even if they were a one-man-operation they shouldn’t have such a horrible customer service… and ridiculous procedures in place.
I’ll be staying right away from them, I signed up some time ago but had not promoted anything yet – and won’t be now!
Yeah, it’s also not wise to irritate someone with a widely read blog who’s also active on Twitter. Just the bad rep alone is not worth whatever they’re paying you. And if this is how you act when you’re irritated, what would you do if they *really* angered you?
I had a similar issue with a vendor (wrote about it in my blog) which eventually revolved.. somewhat satisfactorily. However, if it didn’t, you can be certain that I’d be discussing their misdeeds in my blog and every related forum. And there’s Twitter too, of course. Certainly not worth the bad PR, I would think.
I moved away from them for the exact same reason. They just push your question around and when they do eventual get back to they didnt resolve the situation. Once I can understand but it happends everytime you contact them.
I’m experiencing this bad customer support right now. About a week ago I logged into my affiliate account and saw that there was a sale…but no commission. I sent a support ticket in. I simply wanted to know what this meant and if there was some sort of error. 3 days later I got a response back that asked me to give my account name and the order # in question.
My account name was included in the first email and a quick look at my account would have shown what order I was referring to…it was like a robot actually answered my email!
So I replied with the requested information along with a screen-shot of exactly what I was referring to…this included the order#, vendor name, customer, name, product name, etc.
Now 2 days after sending that I get an email asking my for the vendor name and product name in question! WTF?
I was more than annoyed. I wrote back and said I REFUSE to give you more information. You have every bit of detail you could possibly need. now you just need to do your effing job and look at my effing account.
Breathe. If I wasn’t so gung-ho about promoting this certain product I would stop my affiliation with them ASAP.
God damnit, I’m on a dead end, my website promotes several plimus products.
thanks for the advice dude!