I hope you read my thoughts on Plimus from last time but since they are still at it… I thought I’d share my most recent encounter with their terrible support.
So this month, after sending payments to my paypal account for 3 months in a row (albeit the wrong amounts), they suddenly decide that my paypal address is something different, and send it to the wrong place.
Anyway, it means I didn’t receive payment this month so I have to email them.
Let me just show you the screenshots and you can deduce for yourself what’s up…
So 6 days ago I contact them to tell them about the error…
2 days after that… they reply…
In other words… a reply that doesn’t help at all.
Then another FOUR DAYS after that, 6 days in total now since I emailed them…
ANOTHER push to another department… after 6 days they can’t even decide who needs to handle this stupid thing…
Another reminder… if you can avoid it… DON’T USE PLIMUS!
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I’ve read your other post on Plimus as well and all I can say is “unbelievable”!
Even if they were a one-man-operation they shouldn’t have such a horrible customer service… and ridiculous procedures in place.
I’ll be staying right away from them, I signed up some time ago but had not promoted anything yet – and won’t be now!
Yeah, it’s also not wise to irritate someone with a widely read blog who’s also active on Twitter. Just the bad rep alone is not worth whatever they’re paying you. And if this is how you act when you’re irritated, what would you do if they *really* angered you?
I had a similar issue with a vendor (wrote about it in my blog) which eventually revolved.. somewhat satisfactorily. However, if it didn’t, you can be certain that I’d be discussing their misdeeds in my blog and every related forum. And there’s Twitter too, of course. Certainly not worth the bad PR, I would think.